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Auto Spa Onboarding Training

To improve onboarding for non-management employees at the company’s car wash locations, I revamped outdated training content using Articulate 360. I reduced cognitive load, incorporated scaffolding, and enhanced accessibility along with collaborating with SMEs to ensure accurate, relevant content. I also developed new knowledge checks with elaborated feedback to provide learners the opportunity to practice before attempting any quizzes. You can find the updated onboarding courses for The Auto Spa Express (TASE) and sample knowledge checks below.

Job Position & Company: Instructional Designer at WLR Automotive Group (2024)

The TASE Course Series

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TASE Core Course

This course reviews core topics relevant to all TASE employees, including company values, customer service best practices, and safety guidelines. All employees complete this course before being cross-trained in all three positions: cashier, loader, and courtesy attendant.

Knowledge Checks for TASE Core Course

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Lesson: The Training Process

This lesson reviewed the learner’s overall onboarding experience and training requirements.

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Lesson: Purpose & Values

This lesson reviewed the company’s overall purpose and three core values.

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Lesson: TASE Uniforms

This lesson reviewed the company’s policies regarding uniform expectations.

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Lesson: Attendance Policies

This lesson reviewed the company’s policies regarding attendance.

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Lesson: Location Appearance

This lesson reviewed the importance of employees keeping their shop location clean and presentable.

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Lesson: Team Communication

This lesson reviewed how employees can effectively communicate with their team members, such as through two-way radios.

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Lesson: Customer Service

This lesson reviewed how to provide effective customer service, including how to handle customer concerns and answer the phone.

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Bonus: CEO's Praise for Course Design

The CEO of the company expressed praise for my work after reviewing the redesigned TASE Core course. Click the image below to expand the email.

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