Hybrid Microsoft Training Program

In collaboration with multiple departments, I developed a hybrid training program to support employees’ transition to New Outlook and Teams Planner. The program included online modules, in-person training sessions, and follow-up practice activities, with a focus on reducing employees’ anxiety and improving motivation. The program was split into two sections, and you can find the materials for the Outlook section and the Teams section below.

Job Position & Company: Instructional Designer at WLR Automotive Group (2024)

Hybrid Training Course Materials

I designed the online content to help employees understand how to effectively use the new software. Since the company had not yet fully adopted Articulate 360, I created the modules in Canva, exported them as PowerPoint slides, and uploaded them to the Litmos LMS. The Outlook section included customization, calendar use, inbox automations, and AI features. The Teams section included Planner, scheduling tools for meetings, and the mobile app.

Program Introduction & Outlook Modules

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Teams Modules

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After learners completed the online content, they would participate in interactive, in-person sessions. These sessions incorporated observational learning and hands-on mastery experiences to boost learners’ self-efficacy. I also created a guide for trainers that included clear session agendas and tips to maximize the impact of each session.

After learners completed the in-person sessions, they would complete practice activities at their desks to promote context-dependent memory. These activities supported retention and helped scaffold learning through providing minimal support and optional hints. I created these activities in Rise to help facilitate the company’s transition to Articulate 360.

Outlook Practice Activities

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Teams Practice Activities

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